Last updated: 24 September 2026

The Cleanza privacy policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our exterior cleaning services.

Cleanza respects your privacy. Therefore, we only collect information that we need for legitimate business purposes. We also take reasonable steps to keep your information secure and handle it in accordance with applicable UK data protection law.

Who We Are

Cleanza provides professional exterior cleaning services throughout Cambridge, Newmarket and the surrounding areas.

For data protection purposes, Cleanza is responsible for the personal information that we collect and use through this website and during our business relationship with you.

You can contact us at:

Cleanza
3 Sussex Lodge Cottages
Fordham Road
Newmarket
CB8 7AF
United Kingdom

Email: info@cleanza.co.uk
Telephone: 07966 430344

If you have a question about this Cleanza privacy policy or the way we use your personal information, please contact us using the details above.

Personal Information We May Collect

We may collect personal information when you contact us, request a quotation, book a service or communicate with our team.

For example, this information may include:

• Your name.
• Your email address.
• Your telephone number.
• Your postal or property address.
• Details about the cleaning service you require.
• Information contained within messages or enquiries.
• Appointment and service information.
• Invoice and payment-related information.
• Records of correspondence with us.
• Technical information generated when you use our website.

In addition, our website may collect limited technical information such as your IP address, browser type, device type and information about how you use the website.

How We Collect Your Information

We usually collect information directly from you.

For example, you may provide information when you complete our contact form, telephone us, send us an email or request a quotation.

We may also receive technical information automatically when you browse our website. Cookies and similar technologies can provide some of this information.

Please read our Cookie Policy for further information.

Why We Use Your Personal Information

We use personal information only where we have a valid reason to do so.

We may use your information to:

• Respond to questions and enquiries.
• Prepare and provide quotations.
• Arrange appointments.
• Deliver cleaning services.
• Communicate with customers about scheduled work.
• Manage payments and invoices.
• Maintain business and accounting records.
• Provide customer support.
• Improve our website and services.
• Protect our website and business from fraud or misuse.
• Meet legal, regulatory or tax requirements.

We do not use your information for purposes that are incompatible with the reason it was collected.

Our Lawful Bases

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following bases.

Contract

We may process information when it is necessary to provide a quotation, arrange work or perform a contract with you.

Legitimate Interests

We may process information where it is reasonably necessary to operate and improve our business.

For example, we may use information to respond to enquiries, maintain customer relationships, protect our website or improve our services.

However, we consider your rights and interests before relying on this basis.

Legal Obligation

We may need to keep or use certain information to comply with tax, accounting or other legal requirements.

Consent

In some situations, we may ask for your consent.

Where we rely on consent, you can withdraw that consent at any time.

Marketing Communications

We will only send electronic marketing communications where applicable law allows us to do so.

Where consent is required, we will ask for it first. In addition, you can ask us to stop sending marketing communications at any time.

Stopping marketing messages will not prevent us from contacting you about an existing quotation, booking, service or other necessary business matter.

Cookies and Website Data

Our website uses cookies and similar technologies for purposes such as website functionality, security, preferences and website measurement.

Some technologies may operate without consent where an applicable legal exception applies. However, where consent is required, we will ask for it before using the relevant technology.

You can find more information in our Cookie Policy.

Who We Share Information With

We do not sell your personal information.

However, we may share limited information with trusted organisations that help us operate our business.

These may include:

• Website hosting and IT providers.
• Email and communications providers.
• Accounting and payment service providers.
• Professional advisers.
• Contractors or service providers where necessary to complete requested work.
• Government departments, regulators or law enforcement bodies where the law requires us to do so.

Where another organisation processes personal information on our behalf, we expect it to protect that information appropriately.

International Data Transfers

Some technology providers may process or store information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure that appropriate safeguards are used as required by UK data protection law.

These safeguards may include recognised adequacy arrangements or approved contractual protections.

How Long We Keep Personal Information

We do not keep personal information indefinitely.

Instead, we keep it only for as long as it is reasonably required for the purpose for which we collected it.

The period may depend on:

• Whether you become a customer.
• The nature of the service provided.
• Our accounting and tax obligations.
• Whether information is needed to establish or defend a legal claim.
• Applicable legal or regulatory requirements.

When we no longer need personal information, we will delete it securely or anonymise it where appropriate.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can guarantee complete security. Therefore, we regularly consider the measures we use to protect the information under our control.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you several rights concerning your personal information.

These can include the right to:

• Ask for access to your personal information.
• Ask us to correct inaccurate information.
• Ask us to delete information in certain circumstances.
• Ask us to restrict how we use information.
• Object to certain types of processing.
• Receive certain information in a portable format.
• Withdraw consent where we rely on consent.

Not every right applies in every situation.

If you would like to exercise a right, please contact us at info@cleanza.co.uk.

We may need to confirm your identity before responding to a request.

Your Right to Object

You have the right to object to certain processing of your personal information where we rely on legitimate interests.

You also have the right to object to the use of your personal information for direct marketing.

If you object to direct marketing, we will stop using your information for that purpose.

Complaints

If you have concerns about how Cleanza uses your personal information, please contact us first so that we can investigate the matter.

You also have the right to complain to the Information Commissioner’s Office, which is the UK’s independent data protection regulator.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

The ICO currently confirms those contact details.

Third-Party Websites

Our website may contain links to websites operated by other organisations.

Cleanza does not control those websites. Therefore, their own privacy policies apply when you visit them.

We recommend reviewing the privacy information provided by any third-party website before supplying personal information.

Changes to This Privacy Policy

We may update this Cleanza privacy policy when our services, website or legal obligations change.

Therefore, we recommend checking this page occasionally.

The date at the top of this page shows when we last updated the policy.

Contact Cleanza

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Email: info@cleanza.co.uk
Telephone: 07966 430344
Address: 3 Sussex Lodge Cottages, Fordham Road, Newmarket, CB8 7AF, United Kingdom